Whether you’ve got a question about our subscription boxes or need help with an order, I’m here for you. Send a message in the contact form below, I can’t wait to hear from you!
Contact form
Frequently Asked Questions
If you have any other questions please fill in the contact form above.
How do I swap my book?
The book swap email is sent to all active subscribers on the 9th of the month. So make sure your email is contactable and your subscription is not paused, it may also be worth checking your spam folder! Book swaps close on the 17th. If you subscribe for the first time after the 9th, please send an email requesting the book swap form.
Can I buy a product in the box individually?
Yes, if a box does not sell out, all components will go up on the website after dispatch to be purchased individually.
When will my payment be taken?
Your payment will go out on the same date that you initially subscribed by default, however you can log into the portal and change it.
Can I change my size at any point?
Yes, you can change your size on the portal, or contact us via the website! Our sizing is standardised, meaning a M will measure the same pit-pit whether it's a t-shirt or sweatshirt.
What courier do you use?
Royal Mail
Let customers speak for us
from 979 reviews
Excellent quality& customer service!
Customer service is excellent (I picked the wrong size & Alice kidly, and quickly, arranged for a swap).
Quality is also fantastic!
I’ve received three boxes and I’ve been happy will all of them. The sweater, or “jumper” as the Brit’s call it, was great quality. My pillow and pillow case is so cute. I did have an issue in my end with shipping and duties but, Wordy and Wild got back to me quickly and resolved the issue with no problem.
Over the moon with my first box, the jumper is such good quality, great colour and so soft. I read the book this weekend and loved it (now preordered the next book in the series and 6 books from the authors backlist as enjoyed it so much!!)
Found Wordy & Wild via a friend. April is my first box and I’m obsessed with the jumper, I've barely taken it off, such good quality, i thought it might be itchy but it’s really not. Love how you can swap a book out each month if it’s a one you already have. Also love how it’s always a new book release. I did buy the pillow from the March box separately, this also did not disappoint. Cant wait to see what the next few months bring.
This was my first subscription box (after purchasing a past box) and I simply love it! The jumper is just stunning and the quality is fantastic, the book looks great too! I am so happy to be part of this amazing subscription and know I will look forward to getting the box every month! Already excited to see what May will bring!