Whether you’ve got a question about our subscription boxes or need help with an order, I’m here for you. Send a message in the contact form below, I can’t wait to hear from you!
Contact form
Frequently Asked Questions
If you have any other questions please fill in the contact form above.
How do I swap my book?
The book swap email is sent to all active subscribers on the 9th of the month. So make sure your email is contactable and your subscription is not paused, it may also be worth checking your spam folder! Book swaps close on the 17th. If you subscribe for the first time after the 9th, please send an email requesting the book swap form.
Can I buy a product in the box individually?
Yes, if a box does not sell out, all components will go up on the website after dispatch to be purchased individually.
When will my payment be taken?
Your payment will go out on the same date that you initially subscribed by default, however you can log into the portal and change it.
Can I change my size at any point?
Yes, you can change your size on the portal, or contact us via the website! Our sizing is standardised, meaning a M will measure the same pit-pit whether it's a t-shirt or sweatshirt.
What courier do you use?
Royal Mail
Let customers speak for us
from 1115 reviews
5 stars!
Only been subscribed a couple months but the quality has always been great and parcel is always on time
I’m absolutely obsessed with the pyjamas that came in the June
Box! They’re so gorgeous and super comfy. The box itself is so cute too and would make such a lovely gift! It’s my first Box and definitely won’t be my last.
I love this subscription box, the products are beautiful with such attention to detail and the quality is outstanding. I love that you swap the books as well., there is a great selection to
choose from.
I'm so pleased I've subscribed to W&W! My first box included a great book by Lynn Painter (finished within 48hrs of delivery haha!) and the most comfortable pyjamas! It's great fun following the progress of the orders/boxes on instagram and it feels great to be supporting a small UK business. Keep going, girl! Can't wait for next month's box :D