Frequently Asked Questions

If you have any other questions please fill in the contact form above.

How do I swap my book or my size?
The book swap email is sent 3 days before your payment is taken on the 1st of the month. It will include a link to the portal where you can swap your book. PLEASE NOTE: The book on your order confirmation IS the book you will receive - updating your book on the portal after your payment has been taken will not update your book choice for that month. You will need to contact us to change it! :) You can change your size on the portal, or contact us via the website! Our sizing is standardised, meaning a M will measure the same pit-pit whether it's a t-shirt or sweatshirt.
Can I buy a product in the box individually?
Yes, if a box does not sell out, all components will go up on the website after dispatch to be purchased individually.
When will my payment be taken?
Payment will be taken on the 1st of the month.
International Customs/Tariff fees
🇪🇺 European Union: Orders are subject to import VAT, a small customs duty and a carrier handling fee. For a typical order, customers should expect to pay approximately £15–£25 (€18–€30) before delivery. 🇺🇸 United States: Tariffs do apply (our customers say this is roughly $14 per box). 🇨🇦 Canada: We have not experienced customers paying fees however my couriers official line is: "it depends on the destination province, a small fee may apply". 🇦🇺 Australia: No fees *Please note - these fees are additional to shipping costs
What courier do you use?
Royal Mail for UK orders and DPD for international.

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