Whether you’ve got a question about our subscription boxes or need help with an order, I’m here for you. Send a message in the contact form below, I can’t wait to hear from you!
Contact form
Frequently Asked Questions
If you have any other questions please fill in the contact form above.
How do I swap my book?
The book swap email is sent to all active subscribers on the 9th of the month. So make sure your email is contactable and your subscription is not paused, it may also be worth checking your spam folder! Book swaps close on the 17th. If you subscribe for the first time after the 9th, please send an email requesting the book swap form.
Can I buy a product in the box individually?
Yes, if a box does not sell out, all components will go up on the website after dispatch to be purchased individually.
When will my payment be taken?
Your payment will go out on the same date that you initially subscribed by default, however you can log into the portal and change it.
Can I change my size at any point?
Yes, you can change your size on the portal, or contact us via the website! Our sizing is standardised, meaning a M will measure the same pit-pit whether it's a t-shirt or sweatshirt.
What courier do you use?
Royal Mail
Let customers speak for us
from 937 reviews
Amazing always
Absolutely love this monthly surprise - never disappoints!
I absolutely love this subscription service. So unique and I really appreciate how transparent Alice is as a business owner. The items are always excellent quality and the book selection is great
I have loved every box from my monthly subscription and this month was fantastic. The pillow was perfect! And I love that the pillow has the pocket on the front that holds my reading light and an extra book mark just in case I need one so I don’t fold over the pages. Just lovely. Oooh and the fabric and design is top notch.
I look forward to each month. So happy about this subscription! I’ve canceled all of my other subscriptions with other companies because this one is the best.
I bought the subscription box and loved the Stocking and Christmas Tree Decorations. They were well made and very unique. I loved the stocking so much, that i bought one for my family members!! Perfect 😊
I’m not sure what I was I was expecting with this box but it exceeded my expectations ! The delivery was seamless, the cushion cover is so well made and the mug is perfect. You can tell all the time and details that goes into each item. The book also looks right up my street!
I love all the content in my monthly subscription. Clothing fits amazing and such great quality. Book choices are amazing and always find something I desperately want to read. Amazing customer care puts the cherry on the cake
This box genuinely blows me away every single month. The way Alice balances quality and value for money as well as providing new and interesting titles is an absolute marvel. I look forward to supporting this business for many years to come, and can’t wait to see what comes next!
I absolutely adore my subscription and this months was sooo good! The pillow - just amazing. I love the mug (and am tempted to pop it in my caravan). Looking forward to reading the book - I love that this makes me read books that I probably wouldn’t buy myself.
Would recommend 100%
My first book box subscription and I love it. The March box feels like it was personally made for me. I love the items and the book. The box swap option makes this such good value as can change it for a more personalised feel.