Whether you’ve got a question about our subscription boxes or need help with an order, I’m here for you. Send a message in the contact form below, I can’t wait to hear from you!
Contact form
Frequently Asked Questions
If you have any other questions please fill in the contact form above.
How do I swap my book?
The book swap email is sent to all active subscribers on the 9th of the month. So make sure your email is contactable and your subscription is not paused, it may also be worth checking your spam folder! Book swaps close on the 17th. If you subscribe for the first time after the 9th, please send an email requesting the book swap form.
Can I buy a product in the box individually?
Yes, if a box does not sell out, all components will go up on the website after dispatch to be purchased individually.
When will my payment be taken?
Your payment will go out on the same date that you initially subscribed by default, however you can log into the portal and change it.
Can I change my size at any point?
Yes, you can change your size on the portal, or contact us via the website! Our sizing is standardised, meaning a M will measure the same pit-pit whether it's a t-shirt or sweatshirt.
What courier do you use?
EVRI, however if EVRI does not deliver to your location we can ship your parcel via Royal mail, just contact us and let us know, this will increase the price of your subscription by £1.
Let customers speak for us
from 586 reviews
Quality
Signed up for my first box in September. I was not disappointed. Love the blanket, it is the perfect weight.
Was so sad when the box couldn't be shipped outside of UK last year. But now I am so happy and love the box!! Especially looking forward to the november box, needed a sweatshirt in that color😍
I honestly cannot fault this company in any way. Amazing goodies every month. Will continue with my subscription monthly as I love my bookish surprises
This box is amazing! By far the best one I’ve found. The items are beautiful and unique to this service. The books are just as good, I am always pleased with them. Would highly recommend this to any fellow book worm out there.
Best subscription I have going on at the moment. Books are always great choices and the extra items are so well thought about and amazing quality. You can tell how much love goes into them. Last box I got came with a blanket and it is so cosy my dog has stolen it so I bought myself another. Can't recommend enough
1st box and very happy with it. Was delayed but the communication was top notch and couldn't ask for more. Love the quality of the blanket so warm and cosy and the smell flow the candle is lush
This was my first subscription box and wow I cannot wait for the next one. The blanket is beautiful and so cozy. The candle smells amazing. I love the fact that you get to swap your book out if you want. This means that there are no duplications in my collection, sonething that has frustrated me with orevious subscriptions.